Appointment Cancellation Policy
In order to be respectful of the needs of all blueballoon clients and therapists please notify us if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of services.
If it is necessary to cancel your scheduled appointment we require that you call 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to receive therapy in that time period.
How to Cancel Your Appointment
To cancel appointments please call 647-723-3824 ext. 1099 for the Toronto office and 905-333-9730 ext. 3099 for the Burlington location. If you do not reach a Client Support Team member, you may leave a detailed message on the voice mail. To cancel your appointment via email, please email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
with your appointment details.
Late Cancellations
Appointments cancelled less than 24 hours in advance will be billed 55% of the session fee.
No Shows
A "no show" is defined as an appointment that is missed with no notification or advanced warning. These sessions will be billed 100% of the session fee.